Mary Osborne

Dental Practice Consultant

Phone: 206.937.5851

Improving communication in dentistry for over 40 years
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No More Resolutions

January 23, 2023 By Mary Osborne Leave a Comment

How’s your New Year’s Resolution going? Is it getting harder to keep? Starting to slide just a little? Set aside completely ? Research has shown that only a tiny percentage of New Year’s Resolutions actually result in long term significant change.

Why is it that genuine commitments to change behavior so often fall by the wayside? Is it really all about willpower? We see an opportunity for positive change, declare commitment with the best of intentions, and often end up being disappointed in ourselves when we fall back on old behaviors. Brené Brown says to make a New Year’s Resolution if you want to be swimming in shame by January 20th!

I had a long walk along the water today listening for the second time to a Dare to Lead podcast with Brené Brown and Lisa Lahey. I don’t listen to podcasts more than once, but this one got my attention!

I first learned of Lisa Lahey’s work around 13 years ago when I read Immunity to Change, the book she co-authored with Robert Kegan. My copy is well worn and highlighted. We worked with the material in our Leadership and Legacy retreat in 2010 and will revisit it this July. The insights and information of that work continue to have a profound influence on my thinking and my work all these years later.

Listening to the podcast has moved my understanding of change to another level.

I had to listen to it twice.

I was struck by the realization that culturally we have only one model for change: The Willpower Model. We believe that if something is important enough to us we will change our behavior. If we fail to change our behavior we tend to think that either we did not care enough or were not strong enough to affect the change. We judge ourselves and others as lacking. While simple issues often respond well to will power, significant change is more complex and may require a deeper dive into what gets in our way.

From a leadership perspective, as well as a personal perspective, that model is not only inadequate, but also harmful. It leads to disappointment and shame, and very little learning. Kegan and Lahey’s work focuses instead on a change of mindset prior to a change in behavior. “Immunity to Change” refers to a missing piece in our understanding of the process of change. Our failure to make the changes comes not from insincerity, but from a failure to fully realize the complexity of the change to which we aspire. If we can slow down our process and resist our bias for action, we can learn to clarify not just the goals we have articulated, but also hidden competing goals.

Walking through the Immunity to Change “map” can also lead us to uncover “big assumptions” we hold. Those assumptions sometimes reveal a conflict we perceive between two things we hold dear. We think we must choose between the two, but often we discover it’s possible to have both. When we question our big assumptions we can create ways to safely test them and learn from the process.

If these concepts are new to you, I urge you to listen to this podcast. If they are not new to you, I urge you to listen to this podcast. Because in this two-part podcast, in real time, Lisa Lahey leads Brené Brown through an authentic process of discovering her own “immunity to change.” It is not easy for Brené. It is powerful. And it is a master class in how to facilitate change for someone who is stuck.

You just might want to listen to it twice!

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Filed Under: Leadership, Team Development

About Mary Osborne

Mary Osborne has worked in dentistry for over forty years. She brings to her work the experience of day to day, hands on clinical dentistry as well as a wide range of knowledge gained in working with dental practices around the world.

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A Message from Mary Osborne

New Workshop

I could not be more excited to invite you to attend our new IN-PERSON workshop, “A Team Approach to Whole Health Dentistry,” November 4-5, 2022, in Seattle. I have thought and planned for this workshop for some time and it  finally became a reality last October. The experience was powerful and deeply satifying.

If you bring your whole self to your work to care for the whole person who sits in your chair, you won’t  want to miss this opportunity to learn together with other like minded practices in a spirit of collaboration. Click here to learn more and register

 

Testimonials

The process can be useful for every relationship in our lives . . . Best way to revolutionize your hygiene department!
Dr. Joyce HottensteinRutland, VT
Thank you so much for providing a great environment for learning this hard stuff. I love this community of people who care so much about their work and its influence on the world.
Dr. Rob JostCalgary, Alberta, Canada
As I progressed on my CE journey my clinical skills were getting better and better, but my communication was not up to par. Whenever I questioned mentors about where I needed to go they all had the same answer: Mary Osborne. She teaches communications techniques that are truly from the heart and that have helped me clarify my vision and my role in the practice. A truly exceptional lady. –
Dr. Terri PukanichSlave Lake, Alberta, Canada
“It was hands down the best continuing education class I have ever attended, and truly an amazing experience for me. You were inspirational! I realized that my job as a dental hygienist really matters! I can truly make a difference in the lives of my patients.”
Maggie Ashton, R.D.H.Seattle, WA
Thank you so much for the program. The experience was invaluable and Connie and Donna and I are more engaged and energized then ever!!!!
Dr. Lee Ann BradyGlendale, AZ
For all of the Institutes, technical courses and workshops, it was not until I began studying with Mary that the actual application of my skills exploded. You do not need to learn how to do more dentistry. You need to learn how to GET to do more dentistry. That’s Mary.
Michael J MelkersDDS, FAGDHanover, NH
Reflecting on how much I have learned , not just about patient care but more importantly about myself during the time we have spent together. . . . As I reviewed many of the journals and re-read article from over the years, I forgot just how much I have learned. You have been a great coach, mentor and friend for me.
Dr. Murray KnebelCalgary, Alberta, Canada

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A message from Mary Osborne

https://maryosborne.com/media/mary-osborne-introduction.mp4

About Mary Osborne

Mary Osborne has worked in dentistry for over forty years. She brings to her … Learn More »

Mission Statement

My mission is to help people understand the power of choice in health care. Working with patients, dentists, and dental team members I listen without judgment … Learn More »

Client Testimonials

Thank you for the opportunity to participate with you in your workshops. I have attended many one, two and three day classes, but none as moving for … Read More »

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