Mary Osborne

Dental Practice Consultant

Phone: 206.937.5851

Improving communication in dentistry for over 40 years
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  • Leadership Guide
    • Leadership Guide Overview
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    • Challenge of the Visionary
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    • Competing for Talent
    • Connecting
    • Dollar Value
    • Earning the Right to Influence
    • Fee Factor
    • Hiring Map
    • Improving Case Acceptance
    • Values, Vision, and Vitality
    • Your Clinical Covenant
  • Promoting your Practice
  • Speaking & Study Clubs
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    • Leadership & Legacy Retreat
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Leadership Guide For Dental Practices

Leadership isn’t always easy, is it? Do you sometimes wish you had a Leadership Guide for Dental Practices to help you find your way?

Being the captain of your own ship is an opportunity not everyone has in their work. The freedom to choose the kind of practice you want to have, the kind of dentistry you want to do, the people with whom you want to surround yourself sounds great. There are aspects of it that are great, and that doesn’t mean Leadership is easy.

Building an organization on your values, your style, and your goals means there is no off- the-shelf model you can follow. No cook book from which to copy a recipe. Your practice is a reflection of you. But that doesn’t mean you have to reinvent the wheel. That doesn’t mean there are no resources from which you can draw, no help to guide you on your journey. click here to download “Improving Case Acceptance.”

The articles that appear here are designed as a guide — with questions to ask, concepts to consider, and skills to learn to help you chart your own course. Each Leadership Guide is an in-depth exploration of issues I have helped dentists work with over the years in their practices, in study clubs, in meetings and classrooms. They are dentists like you who want to lead with intention, instead of  just managing the next  problem. They are dentists who want to make a difference, not just fix teeth. They helped me question my assumptions about dentistry and they challenged me to see a bigger picture of what is possible through the work we do.

I can’t count the number of times I have gotten a call or email from someone asking for a copy of an article on a particular topic they want to discuss at a team meeting. These articles were written between 1996 and 2005, and they are as relevant now as they were then. I will offer them to you now, one at a time,  accompanied by a new Blog Post reflecting my current thinking. The originals will have minimal editing for form, not content. If you discover details that do not fit today’s dentistry, that’s fine. I hope you will have a lively discussion about the impact of change in the past and in the future!

These Leadership Guides are both grounded in values and eminently practical. They offer skills, insights and language you can use in your day to day leadership of your practice. Each article includes a Meeting Guide with discussion questions to help you lead others; your team and your patients. You are welcome to email or download an article to share with your team, or choose a part of it you find particularly relevant for your practice and share that. Use one or more of the questions in the Meeting Guide to generate discussion and create engagement. When participation in meetings is expected and encouraged, it shows up.

I have been a writer for as long as I can remember. When I put thoughts on paper they become clearer to me, and I’m told they help others see with new eyes. I hope you will see with new eyes, and that your responses on this page will help others of us sharpen our vision for the future. These articles are my gift to you with the hope they will broaden your perspective and enliven your interactions!

 

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A Message from Mary Osborne

New Workshop

I could not be more excited to invite you to attend our new IN-PERSON workshop, “A Team Approach to Whole Health Dentistry,” November 4-5, 2022, in Seattle. I have thought and planned for this workshop for some time and it  finally became a reality last October. The experience was powerful and deeply satifying.

If you bring your whole self to your work to care for the whole person who sits in your chair, you won’t  want to miss this opportunity to learn together with other like minded practices in a spirit of collaboration. Click here to learn more and register

 

Testimonials

The process can be useful for every relationship in our lives . . . Best way to revolutionize your hygiene department!
Dr. Joyce HottensteinRutland, VT
As I progressed on my CE journey my clinical skills were getting better and better, but my communication was not up to par. Whenever I questioned mentors about where I needed to go they all had the same answer: Mary Osborne. She teaches communications techniques that are truly from the heart and that have helped me clarify my vision and my role in the practice. A truly exceptional lady. –
Dr. Terri PukanichSlave Lake, Alberta, Canada
Thank you so much for providing a great environment for learning this hard stuff. I love this community of people who care so much about their work and its influence on the world.
Dr. Rob JostCalgary, Alberta, Canada
Reflecting on how much I have learned , not just about patient care but more importantly about myself during the time we have spent together. . . . As I reviewed many of the journals and re-read article from over the years, I forgot just how much I have learned. You have been a great coach, mentor and friend for me.
Dr. Murray KnebelCalgary, Alberta, Canada
For all of the Institutes, technical courses and workshops, it was not until I began studying with Mary that the actual application of my skills exploded. You do not need to learn how to do more dentistry. You need to learn how to GET to do more dentistry. That’s Mary.
Michael J MelkersDDS, FAGDHanover, NH
“It was hands down the best continuing education class I have ever attended, and truly an amazing experience for me. You were inspirational! I realized that my job as a dental hygienist really matters! I can truly make a difference in the lives of my patients.”
Maggie Ashton, R.D.H.Seattle, WA
Thank you so much for the program. The experience was invaluable and Connie and Donna and I are more engaged and energized then ever!!!!
Dr. Lee Ann BradyGlendale, AZ

Is your dental practice growing in the direction you want it to go?

Are you doing more of the type of dentistry you want to do?  Do you spend more time with people who value your care?  How well rewarded are you for the level of service you provide?  Learn More »

A message from Mary Osborne

https://maryosborne.com/media/mary-osborne-introduction.mp4

About Mary Osborne

Mary Osborne has worked in dentistry for over forty years. She brings to her … Learn More »

Mission Statement

My mission is to help people understand the power of choice in health care. Working with patients, dentists, and dental team members I listen without judgment … Learn More »

Client Testimonials

Thank you for the opportunity to participate with you in your workshops. I have attended many one, two and three day classes, but none as moving for … Read More »

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