Mary Osborne

Dental Practice Consultant

Phone: 206.937.5851

Improving communication in dentistry for over 40 years
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Flummoxed by Floss

August 17, 2016 By Mary Osborne Leave a Comment

This is the time of the great flossing controversy! Should we or shouldn’t we? A New York Time article says it is not proven to be beneficial and could even do harm! Patients flock to dental offices to ask if it’s true! Aren’t you tired of talking about flossing? “To floss or not to floss” … Read More »

Filed Under: Patient Care and Communication

Can You Listen Generously?

July 11, 2016 By Mary Osborne 2 Comments

When was the last time you listened deeply, without distraction? When was the last time you felt heard and understood without any need to answer questions or fill in details? I recently attended a workshop with Dr. Rachel Naomi Remen whose books such as, “Kitchen Table Wisdom” have informed my work for over twenty years. … Read More »

Filed Under: Patient Care and Communication, Team Development, Uncategorized

No More OHI

May 23, 2016 By Mary Osborne 6 Comments

What could be worse than “Oral Hygiene Instruction?” It conjures up images of giant toothbrushes and humongous fake teeth. It carries with it an accusation of being not too bright, or worse “unhygienic.” There is a social stigma to not having a clean mouth and “fresh breath.” Even though we are trying to be helpful … Read More »

Filed Under: Patient Care and Communication, Uncategorized Tagged With: OHI

What am I Missing Here?

March 19, 2016 By Mary Osborne Leave a Comment

I had just gotten off a plane in the Minneapolis airport and spotted a sign with the stick figure of a woman indicating a rest room The entrance had a wide area where you could go right or left around a wall. As I confidently headed to the right of the wall, I was passed … Read More »

Filed Under: Patient Care and Communication, Team Development

Family Doctor or Fixer of Teeth?

December 30, 2015 By Mary Osborne 2 Comments

How do your patients see you? How do you want to be seen? Family doctors of the past knew their patients well. They were in relationship over time, sometimes for generations. They cared for the whole family and understood their patients in that context: their family health history, financial considerations, challenges and aspirations. Family doctors … Read More »

Filed Under: Patient Care and Communication, Team Development, Uncategorized

Are You Accessing Your Ignorance?

August 8, 2015 By Mary Osborne 2 Comments

Ignorance is not something we tend to look for in ourselves. We take pride in our knowledge and our competence, not our ignorance. Have you ever considered the ways in which your knowledge could get in your way? How accessing your ignorance could make you more successful? In preparation for our annual Leadership and Legacy … Read More »

Filed Under: Patient Care and Communication, Uncategorized Tagged With: collaborating with patients, listening skills, partnership with patients, shared responsibility

What Systems Are You Talking About?

February 10, 2015 By Mary Osborne 2 Comments

It’s good to hear conversations in dentistry about the Oral Systemic Connection. For those of us who have always seen the body as an elegant, fully integrated, balanced system this is good news. At my annual physical when my internist asks me if I floss my teeth I smile. Too often it seems that doctors — and patients — … Read More »

Filed Under: Patient Care and Communication, Uncategorized Tagged With: connections, muscles and joints, occlusion, oral systemic health

Why Would Your Patient Do Dentistry?

November 22, 2014 By Mary Osborne Leave a Comment

In dentistry we know the answer to why patients SHOULD do what we recommend. We frequently ask ourselves why they WON’T do the treatment we suggest. But the question I think we should be paying more attention to is, “Why WOULD they do it?” I wrote recently about moving our conversations with patients away from … Read More »

Filed Under: Patient Care and Communication

What Are Your Care, Skill, and Judgment Worth?

November 21, 2014 By Mary Osborne Leave a Comment

I wrote recently about moving our conversations with patients away from insurance benefits, and into conversations about the benefits of health. While we cannot ignore the role insurance may play in the choices patients make, I’m concerned that we sometimes lose sight of other factors which contribute to the process of making healthy choices. While … Read More »

Filed Under: Patient Care and Communication Tagged With: relational skills

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A Message from Mary Osborne

New Workshop

I could not be more excited to invite you to attend our new IN-PERSON workshop, “A Team Approach to Whole Health Dentistry,” November 4-5, 2022, in Seattle. I have thought and planned for this workshop for some time and it  finally became a reality last October. The experience was powerful and deeply satifying.

If you bring your whole self to your work to care for the whole person who sits in your chair, you won’t  want to miss this opportunity to learn together with other like minded practices in a spirit of collaboration. Click here to learn more and register

 

Testimonials

As I progressed on my CE journey my clinical skills were getting better and better, but my communication was not up to par. Whenever I questioned mentors about where I needed to go they all had the same answer: Mary Osborne. She teaches communications techniques that are truly from the heart and that have helped me clarify my vision and my role in the practice. A truly exceptional lady. –
Dr. Terri PukanichSlave Lake, Alberta, Canada
Reflecting on how much I have learned , not just about patient care but more importantly about myself during the time we have spent together. . . . As I reviewed many of the journals and re-read article from over the years, I forgot just how much I have learned. You have been a great coach, mentor and friend for me.
Dr. Murray KnebelCalgary, Alberta, Canada
Thank you so much for providing a great environment for learning this hard stuff. I love this community of people who care so much about their work and its influence on the world.
Dr. Rob JostCalgary, Alberta, Canada
For all of the Institutes, technical courses and workshops, it was not until I began studying with Mary that the actual application of my skills exploded. You do not need to learn how to do more dentistry. You need to learn how to GET to do more dentistry. That’s Mary.
Michael J MelkersDDS, FAGDHanover, NH
“It was hands down the best continuing education class I have ever attended, and truly an amazing experience for me. You were inspirational! I realized that my job as a dental hygienist really matters! I can truly make a difference in the lives of my patients.”
Maggie Ashton, R.D.H.Seattle, WA
The process can be useful for every relationship in our lives . . . Best way to revolutionize your hygiene department!
Dr. Joyce HottensteinRutland, VT
Thank you so much for the program. The experience was invaluable and Connie and Donna and I are more engaged and energized then ever!!!!
Dr. Lee Ann BradyGlendale, AZ

Is your dental practice growing in the direction you want it to go?

Are you doing more of the type of dentistry you want to do?  Do you spend more time with people who value your care?  How well rewarded are you for the level of service you provide?  Learn More »

A message from Mary Osborne

https://maryosborne.com/media/mary-osborne-introduction.mp4

About Mary Osborne

Mary Osborne has worked in dentistry for over forty years. She brings to her … Learn More »

Mission Statement

My mission is to help people understand the power of choice in health care. Working with patients, dentists, and dental team members I listen without judgment … Learn More »

Client Testimonials

Thank you for the opportunity to participate with you in your workshops. I have attended many one, two and three day classes, but none as moving for … Read More »

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