Mary Osborne

Dental Practice Consultant

Phone: 206.937.5851

Improving communication in dentistry for over 40 years
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  • Leadership Guide
    • Leadership Guide Overview
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    • Connecting
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    • Earning the Right to Influence
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    • Your Clinical Covenant
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    • Leadership & Legacy Retreat
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No More Resolutions

January 23, 2023 By Mary Osborne Leave a Comment

How’s your New Year’s Resolution going? Is it getting harder to keep? Starting to slide just a little? Set aside completely ? Research has shown that only a tiny percentage of New Year’s Resolutions actually result in long term significant change. Why is it that genuine commitments to change behavior so often fall by the … Read More »

Filed Under: Leadership, Team Development

Why Don’t People Take Better Care of Themselves?

September 22, 2022 By Mary Osborne Leave a Comment

We see it every day, simple self-care options that could make a big difference in the lives our patients.  Steps they could take to improve their health. Minor changes it seems they could incorporate easily into their lives. Why don’t they floss, or exercise, or eat better? Why don’t they take advantage of early intervention … Read More »

Filed Under: Patient Care and Communication, Team Development, Uncategorized Tagged With: missed opportunities, oral systemic health, relational skills, whole health dentistry

How Are You Feeding Your Team?

August 23, 2022 By Mary Osborne Leave a Comment

We had dinner with friends the other night at a favorite local restaurant. Courtney, our server, was thoughtful and enthusiastic in helping us select menu items to share at our table. At the end of the meal we complimented her on her service and her excellent suggestions. “They feed us well here,” she replied. “It’s … Read More »

Filed Under: Dental Hygiene, Leadership, Patient Care and Communication, Team Development

Are You a Preacher, Prosecutor, or Politician?

August 8, 2022 By Mary Osborne Leave a Comment

I have been reading about the communication styles “Preacher, Prosecutor, and Politician” in Adam Grant’s book, “Think Again.” I quickly realized that I frequently observed those behaviors in discussions. It took me a little longer to realize that I had in fact exhibited all of those behaviors. In this sense Preacher, Prosecutor and Politician are … Read More »

Filed Under: Dental Hygiene, Patient Care and Communication, Team Development Tagged With: collaborating with patients, connections, missed opportunities, oral systemic health, partnership with patients

What’s Next?

August 4, 2021 By Mary Osborne Leave a Comment

I have been reflecting lately on what I learned from what I experienced this past year. We have all been though a lot. It’s not over, but it is a good time to reflect on how far we have come and to plan for the future. I’m writing today to ask you to pause briefly … Read More »

Filed Under: Uncategorized

Can You Keep Up Your Scan?

May 14, 2021 By Mary Osborne Leave a Comment

The phrase, “Keep up your scan” as used in aviation refers to paying attention to what is all around you.  Look out at the horizon, to your left and to your right, above you and below you. And don’t lose sight of your instrument panel! Keeping up your scan speaks to a level of awareness … Read More »

Filed Under: Uncategorized

What is a Fair Fee?

April 1, 2021 By Mary Osborne Leave a Comment

Everyone has an opinion about what a fair fee is in dentistry today. Patients think they know what it should be (usually less than what it is.) Insurance companies have their opinions about what our care, skill, and judgment are worth. Consultants and other experts have statistics, comparisons, and formulas that promise to provide the … Read More »

Filed Under: Patient Care and Communication, Uncategorized Tagged With: fair fee, whole health dentistry

Do You Practice Whole Health Dentistry?

February 26, 2021 By Mary Osborne 2 Comments

I once had a patient remark, “I guess my teeth really are connected to the rest of my body!” He was only half joking. He was just starting to understand the effect of his dental health on his overall health. Those of us in dentistry clearly understand the significance of the oral/systemic connection. Many practices … Read More »

Filed Under: Uncategorized

What Are You Listening For?

November 12, 2020 By Mary Osborne Leave a Comment

We talk a lot in dentistry about what questions to ask our patients to help them move toward health. Whether interviewing a new patient, or reconnecting with an existing patient, everyone has their favorite questions. But as important as the questions are, our intention — what we are listening for — is far more important. We know … Read More »

Filed Under: Patient Care and Communication, Team Development, Uncategorized

“Just” a Checkup?

May 25, 2020 By Mary Osborne 5 Comments

I was reading a Facebook thread about the current tension between dentists and hygienists, when I came to a comment that stopped me in my tracks. It was from a periodontist who also teaches in a hygiene school. He wondered, at the risk of being seen as “sacrilegious,” if hygiene exams were really necessary. I … Read More »

Filed Under: Dental Hygiene, Patient Care and Communication, Team Development

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A Message from Mary Osborne

New Workshop

I could not be more excited to invite you to attend our new IN-PERSON workshop, “A Team Approach to Whole Health Dentistry,” November 4-5, 2022, in Seattle. I have thought and planned for this workshop for some time and it  finally became a reality last October. The experience was powerful and deeply satifying.

If you bring your whole self to your work to care for the whole person who sits in your chair, you won’t  want to miss this opportunity to learn together with other like minded practices in a spirit of collaboration. Click here to learn more and register

 

Testimonials

The process can be useful for every relationship in our lives . . . Best way to revolutionize your hygiene department!
Dr. Joyce HottensteinRutland, VT
As I progressed on my CE journey my clinical skills were getting better and better, but my communication was not up to par. Whenever I questioned mentors about where I needed to go they all had the same answer: Mary Osborne. She teaches communications techniques that are truly from the heart and that have helped me clarify my vision and my role in the practice. A truly exceptional lady. –
Dr. Terri PukanichSlave Lake, Alberta, Canada
Thank you so much for providing a great environment for learning this hard stuff. I love this community of people who care so much about their work and its influence on the world.
Dr. Rob JostCalgary, Alberta, Canada
Reflecting on how much I have learned , not just about patient care but more importantly about myself during the time we have spent together. . . . As I reviewed many of the journals and re-read article from over the years, I forgot just how much I have learned. You have been a great coach, mentor and friend for me.
Dr. Murray KnebelCalgary, Alberta, Canada
For all of the Institutes, technical courses and workshops, it was not until I began studying with Mary that the actual application of my skills exploded. You do not need to learn how to do more dentistry. You need to learn how to GET to do more dentistry. That’s Mary.
Michael J MelkersDDS, FAGDHanover, NH
“It was hands down the best continuing education class I have ever attended, and truly an amazing experience for me. You were inspirational! I realized that my job as a dental hygienist really matters! I can truly make a difference in the lives of my patients.”
Maggie Ashton, R.D.H.Seattle, WA
Thank you so much for the program. The experience was invaluable and Connie and Donna and I are more engaged and energized then ever!!!!
Dr. Lee Ann BradyGlendale, AZ

Is your dental practice growing in the direction you want it to go?

Are you doing more of the type of dentistry you want to do?  Do you spend more time with people who value your care?  How well rewarded are you for the level of service you provide?  Learn More »

A message from Mary Osborne

https://maryosborne.com/media/mary-osborne-introduction.mp4

About Mary Osborne

Mary Osborne has worked in dentistry for over forty years. She brings to her … Learn More »

Mission Statement

My mission is to help people understand the power of choice in health care. Working with patients, dentists, and dental team members I listen without judgment … Learn More »

Client Testimonials

Thank you for the opportunity to participate with you in your workshops. I have attended many one, two and three day classes, but none as moving for … Read More »

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