Mary Osborne

Dental Practice Consultant

Phone: 206.937.5851

Improving communication in dentistry for over 40 years
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Do You Practice Whole Health Dentistry?

February 26, 2021 By Mary Osborne 2 Comments

I once had a patient remark, “I guess my teeth really are connected to the rest of my body!” He was only half joking. He was just starting to understand the effect of his dental health on his overall health. Those of us in dentistry clearly understand the significance of the oral/systemic connection. Many practices are offering tests or procedures related to whole body health. I’m excited about the possibilities I see. Yet my concept of Whole Health Dentistry is much more expansive than that. It is a practice model in which the patients, the dentist, and everyone else on the team are aligned around health and well-being.

In a Whole Health model, individuals will not always have the same health goals, but everyone’s intention is toward health – Physical, Spiritual, Emotional and Mental. There is no place for manipulation because duress does not support health. There is no place for intimidation because fear does not support health. Healthy relationships support health. Mutual respect supports health. Learning, self-confidence, and compassion support health.

In my vision of a Whole Health model, our patients are our teachers. As we provide information to help patients make choices about their health, they provide us with information about how to attend to their needs, objectives and challenges. We consider their beliefs and their knowledge, their experiences and their fears, and their behaviors and their barriers, as well as their physical conditions. And we see the wholeness in them, not just the pieces.

I recall a new patient, Richard, who told me he had lost over sixty pounds in the previous year and a half. He was quite proud of his accomplishment and of his current level of fitness. When I asked him how he did it he said he taped a picture of himself at his heaviest to the door of his refrigerator. Every time he was tempted to fall back on old behaviors he was inspired to persevere.

We helped Richard see what we were seeing during his exam and took some intraoral photos. It became clear to him that his dental health was not good. His previous diet had taken a toll and he had never done much to take care of his teeth. When we talked about how he could improve his home care, although he was motivated, he seemed somewhat overwhelmed. I let him know that we would support him through what would be a lengthy process. I also suggested that if he could do what it took to lose sixty pounds, I was confident he could be successful in this process. He paused a moment, smiled, and asked if he could have a copy of one of his photos. He said he was going to tape to his bathroom mirror.

Richard was one of my early teachers. After that experience I learned to pay close attention whenever patients told me about a significant change they had made in their lives. When they checked “former smoker” on a health history or shared that they are in recovery from substance abuse. When they referenced an exercise routine they had incorporated, or healthy eating habits they had acquired. When they mentioned a regular practice of meditation, or mindfulness, or prayer, or sleep, or regular walks in the park — anything they had an enduring commitment to, I asked about it.

I began to see that I was in a unique position to help people make positive changes in their lives. I saw my role from a different perspective, not just as a teacher of skills, but as a facilitator of health. I could make it easier for my patients to choose health.  The vehicle for that process was not my answers, but my questions. I became curious about two aspects of significant change when new or existing patients reported a positive change they had incorporated into their lives: What motivated them? What strategies did they use to sustain them?

When I asked what prompted them to start the diet, exercise, etc. what I heard were their values. I heard things like vitality, self-respect, role modeling, endurance, longevity, and so much more.  I asked how they made the change – how they were able to sustain the commitment over time. I heard uniquely individualized creative, inspiring strategies. I would never have suggested someone tape a picture of unhealthy teeth to their bathroom mirror! But that was Richard’s strategy, not mine. And because it was his it worked for him.

The most significant benefit in those conversations is that as we hear someone’s motivation and strategies, they hear them – often for the first time. The essence of co-discovery. They gain a heightened awareness of their fortitude, their knowledge, and their creativity.  Whatever future changes they choose to make will be grounded in success. They can approach the next phase of their health not from a place of insufficiency, but from a place of confidence. Confidence supports health and well-being.

How do you practice Whole Health Dentistry?

Click here to learn about our newest workshop: “A Team Approach to Whole Health Dentistry . . .  Expanding the Standard of Care”

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About Mary Osborne

Mary Osborne has worked in dentistry for over forty years. She brings to her work the experience of day to day, hands on clinical dentistry as well as a wide range of knowledge gained in working with dental practices around the world.

Comments

  1. Peggie odonnell says

    March 2, 2021 at 8:13 pm

    What a wonderful story and statement! Well done Mary!

    Reply
    • Mary Osborne says

      March 2, 2021 at 8:28 pm

      Thank you, Peggie. I’m glad you liked it!

      Reply

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A Message from Mary Osborne

New Workshop

I could not be more excited to invite you to attend our new IN-PERSON workshop, “A Team Approach to Whole Health Dentistry,” November 4-5, 2022, in Seattle. I have thought and planned for this workshop for some time and it  finally became a reality last October. The experience was powerful and deeply satifying.

If you bring your whole self to your work to care for the whole person who sits in your chair, you won’t  want to miss this opportunity to learn together with other like minded practices in a spirit of collaboration. Click here to learn more and register

 

Testimonials

Reflecting on how much I have learned , not just about patient care but more importantly about myself during the time we have spent together. . . . As I reviewed many of the journals and re-read article from over the years, I forgot just how much I have learned. You have been a great coach, mentor and friend for me.
Dr. Murray KnebelCalgary, Alberta, Canada
As I progressed on my CE journey my clinical skills were getting better and better, but my communication was not up to par. Whenever I questioned mentors about where I needed to go they all had the same answer: Mary Osborne. She teaches communications techniques that are truly from the heart and that have helped me clarify my vision and my role in the practice. A truly exceptional lady. –
Dr. Terri PukanichSlave Lake, Alberta, Canada
Thank you so much for the program. The experience was invaluable and Connie and Donna and I are more engaged and energized then ever!!!!
Dr. Lee Ann BradyGlendale, AZ
“It was hands down the best continuing education class I have ever attended, and truly an amazing experience for me. You were inspirational! I realized that my job as a dental hygienist really matters! I can truly make a difference in the lives of my patients.”
Maggie Ashton, R.D.H.Seattle, WA
The process can be useful for every relationship in our lives . . . Best way to revolutionize your hygiene department!
Dr. Joyce HottensteinRutland, VT
Thank you so much for providing a great environment for learning this hard stuff. I love this community of people who care so much about their work and its influence on the world.
Dr. Rob JostCalgary, Alberta, Canada
For all of the Institutes, technical courses and workshops, it was not until I began studying with Mary that the actual application of my skills exploded. You do not need to learn how to do more dentistry. You need to learn how to GET to do more dentistry. That’s Mary.
Michael J MelkersDDS, FAGDHanover, NH

Is your dental practice growing in the direction you want it to go?

Are you doing more of the type of dentistry you want to do?  Do you spend more time with people who value your care?  How well rewarded are you for the level of service you provide?  Learn More »

A message from Mary Osborne

https://maryosborne.com/media/mary-osborne-introduction.mp4

About Mary Osborne

Mary Osborne has worked in dentistry for over forty years. She brings to her … Learn More »

Mission Statement

My mission is to help people understand the power of choice in health care. Working with patients, dentists, and dental team members I listen without judgment … Learn More »

Client Testimonials

Thank you for the opportunity to participate with you in your workshops. I have attended many one, two and three day classes, but none as moving for … Read More »

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